Yusalma Azzahra is a Grooming Professional & Hospitality Specialist who helps hotels and service-based organisations address inconsistent service delivery and gaps in professional image. Through structured service frameworks and practical tools, she supports service teams in delivering consistent, confident, and guest-focused experiences that reflect the organisation’s brand standards.

Yusalma is an HRD Corp Certified Trainer and a former hotel Duty Manager with nearly a decade of operational experience in the hospitality industry. Her background in both hotel and retail service environments allows her to bring real-world operational insights into her training programmes. She also holds a Professional Diploma in Hospitality Management awarded by UTMSPACE and the London Examination Board. Her areas of focus include professional image, grooming standards, hospitality behavioural standards and guest experience excellence. Throughout her career, Yusalma has worked with hospitality teams and service-based organisations to strengthen service culture and leadership capability.

Through her programmes, supervisors and managers learn how to translate service standards into observable behaviours that their teams can practice daily. Yusalma introduces structured service frameworks, conducts practical behavioral assessments, and guides leaders on how to reinforce a professional image and service discipline within their departments. Her training approach is highly practical and rooted in real operational experience, helping organisations build stronger service consistency, improve staff confidence when interacting with guests, and create a more intentional guest experience culture.

Yusalma has delivered training for organisations including hotels from brands such as Dorsett Hotels & Resorts, W Hotels, Renaissance Hotels, Sheraton Hotels & Resorts and The Datai Langkawi, as well as service-based organisations such as the Ministry of Health Malaysia.

To explore how Yusalma can support your organisation in strengthening hospitality standards and service leadership, you may contact her directly via email at yusalmaazzahra@gmail.com or phone at +6011 2176 8658

Education

2025

UTMSPACE & London Examination Board (LEB)

Professional Diploma in Hospitality Management

Certification

2025
Google AI Essentials, Coursera

2025
Teacher Essentials, Canva Design School

2025
AI in the Classroom, Canva Design School

2025
Microsoft AI for All, Pepperlabs

2025
Generative AI untuk Industri Kreatif, Sifoodotcom

2023

Train The Trainer, HRD Corp (#19994)

2021
Virtual LearnCaster (VLC) Certification