Program Overview

This program helps hospitality and service teams improve confidence in speaking English during daily workplace communication and guest interaction. 

Suitable For

• Hotel Frontliners

• Housekeeping Teams

• F&B Staff

• Receptionists

• Service Teams

Learning Areas

• Basic Hospitality English

• Greeting Guests Professionally

• Phone Communication Skills

• Guest Interaction Phrases

• Workplace Vocabulary

• Service Recovery Communication

• Speaking Confidence

• Practical Role Plays

Learning Outcomes

Participants will be able to:

• Communicate more confidently in English

• Handle guest interactions professionally

• Use common hospitality phrases correctly

• Improve workplace communication

Utilizing AI for Productivity Workshop

Conducted for participants from hotels in Malaysia.

[View Workshop Highlights]

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